FAQ

1. How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 8–11 business days in transit, giving you an estimated total delivery window of 9–13 business days from the date of purchase.

2. Do you offer free shipping?

Yes — we provide free shipping on all orders, no minimum required.

3. Can I return or exchange an item?

Absolutely. You may return any unused, undamaged item within 30 days of delivery. Exchanges are also available. Please refer to our Return & Refund Policy for full details.

4. Who pays for return shipping?

Return shipping is the customer’s responsibility unless the product arrives defective, damaged, or incorrect — in those cases, Aercum covers the cost.

5. How do I start a return?

Simply email us at support@aercum.com with your order number. Our team will send you detailed instructions along with a pre-authorized return address.

6. How long does it take to receive a refund?

Refunds are processed within 7 days after we receive and inspect your return. Your refund will be issued to your original payment method.

7. What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Google Pay

  • Apple Pay

  • UnionPay

8. Is my payment information secure?

Yes. All transactions are protected by 128-bit SSL encryption, and your payment details are never stored on our servers.

Store name: aercum.com

Main Address (Norway): Lørenveien 58A, 0585, Oslo, Norway

Company Name: Smart Decision UK LTD
Registration Number: 16178620
Registered in the UK.

Head Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK

Email: info@aercum.com

Phone: +44 07418 641203

Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)

Response Hours: We respond within 24 hours (business days)